We sincerely apologize for the inconvenience. Sometimes, discrepancies between our online inventory tracker and actual warehouse inventory can lead to such issues. Here's what you need to know:

  1. Email Notification: We've proactively reached out to explain the reason for the missing item. Please check your inbox (or spam/junk folder) for an email from either info@ivhisglory.com or priscilla@ivhisglory.com. This email will provide details about the specific situation concerning your order.

  2. Refund Processed: Your refund for the missing item has already been initiated. It should reflect in your account within 2-3 business days. If, after this period, you still haven't seen the refund, please reach out to our customer service for assistance.

  3. Special Discount for You: As a token of our appreciation for your understanding, when the missing item is back in stock, you can repurchase it at a 20% discount. Simply use the code RSTCK20 at checkout.

We value your trust and strive to provide the best service possible. Should you have any further questions or concerns, please don’t hesitate to contact us.

Thank you for your understanding and patience.