A Testament To Our Service

God bless you,

I want to share a recent customer interaction I had. They were {understandably} upset with their order, and left a negative review. I immediately reached out to them personally to settle the situation. 

See how everything unfolded below:

Initial Review

This customer was clearly upset about spending their hard earned money only to receive something they were not satisfied with. I take that seriously, and knew something had to be done right away, so I contacted them personally.

The Solution

After unpacking and resolving the issue with the real life color and the mockup on the screen, I knew it wasn't enough; something had to be done to make this right - with them and before the Lord. So this is what I did...

Change of Heart

Moved by this act of generosity, this customer logged back into our Review Portal and left this:

"This Company Has Integrity" 

Yes, we do! There is nothing more important to me than honoring the Lord first. And, as we honor the Lord, honoring you will surely follow.

When you shop with IV His Glory, you're shopping with a company who may not always get it right, but will do everything in our power to make it right. This is the bedrock of our identity as a Christian clothing company; Christ governs every aspect of our operation.

God bless you,
Sheim
Co-Founder of IV His Glory